Chris Voss is a former FBI Hostage negotiator and the CEO and Founder of The Black Swan Group. He is also the Author of the best-selling book Never Split the Difference. A Professor at Harvard, Georgetown, and USC, Voss teaches every day tactics to win at negotiations in business and life. Over breakfast at his favorite diner in Arlington, Virginia, The Silver Diner, Chris shares the fascinating journey to become an expert in such a niche subject matter and "why" he hopes to share with others the hard-earned lessons, tactics and techniques he has learned from a life of public service.