Rowan, a management consultant, has come to Wernham Hogg to give the staff a special training day. As usual, Brent thinks having a laugh is more important than work and soon starts to undermine him, even fetching his guitar and regaling the staff with an excruciating song and tales of how he had once been in a band, who were supported by "a little-known Scottish outfit called Texas". Meanwhile, Dawn is weeping silently after splitting up with her fiance, Lee, and Tim is questioning his whole life and decides that he is wasting his time in a bad job.